Product
Drishti दृष्टि
दृष्टि means sight. Drishti gives a shop owner a clear view of what customers actually think — private feedback collected from a QR code on the counter, Google reviews for the same business, and an alert within a minute when something goes wrong.
What it does
A clear view of what customers actually think
Most shop owners cannot see why customers stop coming. They notice a quiet month, and by then the reason has walked out of the door.
Feedback from a QR code
A sticker on the counter. The customer taps how it went and adds a line if they want. No app, no login, about thirty seconds.
Gujarati, Hindi and English
Customers answer in the language they speak, including switching between them mid-sentence. The owner reads the summary in the language they prefer.
Alerts within a minute
A poor rating reaches the owner's phone immediately, with what was said and which QR code it came from — early enough to do something about it.
Google reviews in one place
Reviews left on the business's Google Business Profile appear in the same dashboard as private feedback, so the owner is not checking two places.
A weekly read of both
Drishti reads private responses and Google reviews together and reports what is improving and what is slipping, with every figure linked back to its source.
No review gating, ever
Every customer is asked the same way regardless of what they thought. Routing only happy customers to Google breaks Google's policies and gets business profiles suspended.
How it works
A sticker on the counter is the whole setup
We set it up in person
Someone from the team visits the shop, sets up the business page, and hands over printed QR codes. About twenty minutes, and the owner needs nothing but a phone.
The customer scans and answers
No app, no login, no form. They tap how it went, pick what stood out, and add a line if they want — in Gujarati, Hindi or English. Thirty seconds on any phone. They can leave a Google review too, and every customer is asked the same way.
The owner hears immediately
A poor rating buzzes the owner's phone within a minute, with what was said, when, and which QR code it came from. If the customer left a number, the owner can call before they have reached home.
Every week, what is working and what is not
Drishti reads every private response and every Google review and reports plainly: the food is praised, the waiting time is getting worse, and it is mostly Friday to Sunday between seven and nine. Every number links back to the reviews behind it.
Google Business Profile
How Drishti uses Google review data
Drishti reads and replies to reviews on a Google Business Profile the merchant already owns, and only after that merchant has connected their own Google account and granted access.
Read
Reviews and ratings for the merchant's own locations are shown in their Drishti dashboard next to the private feedback collected from QR codes, so both sit in one place.
Reply
The merchant can reply to a Google review from Drishti, with optional AI help drafting the wording. The reply is always the merchant's to review, edit and send.
Summarise
The weekly summary reads private feedback and Google reviews together to show what is improving and what is slipping, with each figure linked back to the reviews behind it.
What Drishti will not do
Drishti does not gate, filter or suppress reviews. Every customer is invited to review in exactly the same way whatever their experience was, and negative feedback is never routed away from Google. Selectively soliciting positive reviews violates Google's policies and puts a merchant's profile at risk of suspension, which for a small shop is a serious loss. Review data is used only to show merchants their own reviews and to help them respond.
Who it is for
Built for the shop, not the boardroom
- Restaurants and cafes
- Salons and barbershops
- Clinics and hospitals
- Retail shops and groceries
- Hotels and guest houses
- Gyms and fitness centres
Plans
Start free, pay when it is working
Free
₹0 forever
One QR code, one location, private feedback and a Google review link.
Smart
₹99 per month
Everything a single shop needs, including Google reviews in the dashboard and AI help writing replies.
Business
₹249 per month
Up to five locations, branch comparison, team members and scheduled reports.
Pro
₹499 per month
Up to twenty locations, API access, custom domain and priority support.
Plans and the ₹100 starter kit are listed in full on drishtiapp.co.in/pricing.
Want Drishti on your counter?
We will show you on your own counter, in about twenty minutes.